Zwing (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information of users (“you”, “your”). This Privacy Policy explains how we collect, use, store, and protect your information when you use the Zwing mobile application.
By using the Zwing app, you agree to the practices described in this Privacy Policy.
Zwing is a user-facing application that allows customers to browse products, place orders, track order status, use coupons and subscriptions, receive notifications, and raise complaints or support requests.
Profile photos are collected only when users voluntarily upload them. Gender is an optional field and is not mandatory for using the app.
Location information may be collected to show service availability, calculate delivery feasibility, and improve order accuracy. Location access is optional and collected only with your permission.
We may collect device model, operating system, IP address, app usage data, and crash logs to improve performance and stability.
We do not sell, rent, or trade your personal data. Information may be shared only with trusted service providers or when legally required.
We implement reasonable security measures to protect your information. However, no system is completely secure.
We retain data only as long as necessary to provide services or comply with legal obligations. User-uploaded images, including profile photos and item request images, are stored only for operational purposes and may be deleted once they are no longer required.
Zwing is not intended for children under the age of 13. We do not knowingly collect personal information from children.
The app may use third-party services such as payment gateways, notification services, and analytics tools. These services operate under their own privacy policies.
We may update this Privacy Policy from time to time. Any changes will be reflected with an updated date.
Zwing focuses on short-time delivery of items. Due to the fast nature of fulfillment, returns or cancellations may be limited once an order is confirmed or processed. Return eligibility, if applicable, depends on item type and order status.
Zwing allows users to upload images of handwritten lists or item photos to request products that may not be listed in the app. These images are reviewed by authorized personnel to verify item details and place orders on behalf of the user. Uploaded images are used strictly for order processing and are not shared publicly.